"Allow 2-3 business days for processing and 3-5 business days for shipping (excludes weekends)"
We accept returns for exchange for different colors or different sizes if it is clothing or an item with different sizes or colors. We will replace any damaged item as well. We want to Satisfy our customers and we will Always find a fair solution to meet all your needs.
We Ship Everything FREE via ePacket. Eee One Stop Shop is NOT responsible for ePacket losing your package! We provide you with a tracking number via ePacket. You must follow up with ePacket if you wish to file a claim or inquire about a package.
If your package is delivered, but not anywhere in your area or mailbox. We cannot offer you a free replacement or refund. We can only offer you a 30% discount to purchase a new one.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please go to the post office for your exchange. Email us the Tracking number of return at email@example.com so that we can rush you out another one without delay. We can NOT send you a replacement without a tracking number from the Post Office. The buyer is also responsible for all shipping expenses to ship the item back.
Contact us to get the return address and send us the return tracking number within 4 days.
THE RETURN ADDRESS WILL BE GIVEN BY CUSTOMER SUPPORT, PACKAGES RETURNED TO A DIFFERENT ADDRESS WILL NOT BE ACKNOWLEDGED AS RETURNED.
Please do not send your purchase back to the address on the package label.
Returns won't be accepted if we didn't receive the return tracking number within 4 days.
The 4 days time frame will start same day the return address was provided to you.
We cannot be held responsible if you failed to send us the return tracking number within 4 days.
It is not our responsibility to send you follow up or reminder to return the package within 4 days or to send us the return tracking number.
By returning the product, we DO assume that you have read the refund/return policy.
RETURNED TO SENDER or DISPOSED BY POST OFFICE
If your order was tagged as Returned to Sender / Disposed by Post Office by the courier due to incorrect address on your order form, we won’t be able to offer a Refund, only reshipment. It is your responsibility to double check the information on your order form.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds: We have a 30 Day Guarantee. We want you to be happy and we will find common ground to make things right. In the case of the clothing items or posture brace we accept returns for exchange for different colors or different sizes if it is clothing or an item with different sizes or colors. We will replace any damaged item as well. We want to Satisfy our customers and we will Always find a fair solution to meet all your needs.
Returned items will be given a FULL STORE CREDIT. Refund is in form of store credit.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, contact us at firstname.lastname@example.org
Sale items (if applicable)
Sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
return information Mail firstname.lastname@example.org and notify us of the return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Sometimes we make mistakes. In the event, you receive an item of a different size, color, or variation we will make it right upon return of the original item. We can offer a partial refund on shipping costs back to us.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.